Terms of Service

1| Who we are

"Valetfy," "we," "us," and "our" refer to the operator of the Service. Valetfy provides digital valet ticketing, guest ticket links, optional SMS notifications, and tipping/payment features.

2| Who can use the Service

You must be able to form a legally binding contract and comply with all applicable laws. If you use the Service on behalf of a business (a "Property" or valet operator), you represent that you have authority to bind that business to these Terms.

3| The Service is transactional

The Service is intended for transactional use related to valet operations, such as creating tickets, viewing ticket status, paying charges, and tipping. We do not provide legal, financial, or insurance advice.

4| Accounts and access

Some parts of the Service may require authentication (for example, staff access). You are responsible for maintaining the confidentiality of access methods provided to you (including staff QR codes or access codes) and for activity that occurs under your access.

5| Payments, tips, and refunds

Payments and tips may be processed by third-party payment providers (for example, Stripe). Your use of those payment providers may be subject to their terms and policies.

• Valet charges: Charges may include parking fees, transient fees, overnight fees, or other line items determined by the Property or valet operator.
• Tips: Tips are optional unless explicitly stated at the point of payment.
• Refunds/adjustments: Refunds and adjustments are handled by the Property/valet operator according to their policies, unless required by law.

6| SMS messaging

If SMS is enabled for a ticket, you may receive SMS messages related to valet service (for example: ticket link, status updates, or payment confirmation). Message frequency varies. Message and data rates may apply.

• Opt-out: Reply STOP to unsubscribe. Reply START to resubscribe.
• Help: Reply HELP for help.

If you opt out, certain features (like ticket link delivery via SMS) may not work.

7| Ticket links and security

Ticket links may provide access to ticket details and payment/tip flows. Do not share ticket links with people you don't trust. We are not responsible for unauthorized access resulting from sharing links or weak device security.

8| Acceptable use

You agree not to misuse the Service. For example, you will not:

• Attempt to access other users' tickets or data without permission.
• Interfere with or disrupt the Service or security features.
• Use the Service to send spam, marketing texts, or non-transactional messages unless explicitly enabled and compliant.
• Use the Service in a way that violates applicable laws or regulations.

9| Third-party services

The Service may depend on third-party services (including SMS and payment providers). We are not responsible for downtime, delivery failures, or policy changes caused by third parties.

10| Availability and changes

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms. If we make changes, we will update the "Last updated" date above.

11| Disclaimer

The Service is provided "as is" and "as available." We do not make warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12| Limitation of liability

To the maximum extent permitted by law, Valetfy will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising from or related to your use of the Service.

To the maximum extent permitted by law, our total liability for claims related to the Service will not exceed the amount you paid to use the Service in the 3 months before the event giving rise to the claim (or $100 if you paid nothing).

13| Indemnity

If you are a business or staff user, you agree to defend, indemnify, and hold harmless Valetfy from claims arising out of your use of the Service, including your operations, staff conduct, pricing, disputes, or violations of law.

14| Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

15| Contact

Questions about these Terms? Contact us at bear@valetfy.com.