Privacy Policy

What we collect

• Ticket info you or staff enter (name, vehicle info, ticket number, status).
• Contact info if you choose SMS (phone number in E.164 format).
• Payment metadata for tipping/charges (handled by our payment processor).
• Basic usage logs for security, abuse prevention, and reliability.

How we use it

• Create and manage valet tickets.
• Send ticket links by SMS when enabled.
• Process tips and update ticket balances.
• Support staff operations (status updates, checkout, receipts).
• Detect fraud/abuse and keep the system stable.

SMS / text messages

• If a ticket is created in phone mode, we may text the guest a ticket link.
• Message delivery depends on the carrier and may fail or be delayed.
• You can opt out by replying STOP (where supported).
• We store message status (queued/sent/delivered/failed) for auditing and debugging.

Payments

• Card payments are processed by our payment processor (e.g., Stripe).
• We do not store full card numbers.
• We may store payment IDs, status, and amounts for receipts and reconciliation.

Sharing

• We share data with service providers only to operate the app (SMS + payments + hosting).
• We may disclose information if required by law or to prevent fraud/abuse.
• We don’t sell personal information.

Retention

• We retain ticket and payment-related records for operational and accounting needs.
• We may retain logs for security and troubleshooting.
• If a property requests deletion, we’ll follow applicable requirements and constraints.

Security

• We use access controls and audit trails.
• No system is perfect — but we aim for practical, modern security standards.

Your choices

• Use manual mode to avoid SMS.
• Request a copy or deletion where applicable.
• If you’re a property/operator, you control what you enter on tickets.

Contact

Questions? Contact us at bear@valetfy.com.